Privacy Policy

1. Scope

This Privacy Policy applies to people who visit the website of the Service; people who make inquiries, request brochures, seek consultations or apply for the Service; people who contract for or use the Service; people who apply for employment with us; guests of accommodation facilities that we operate or manage under contract; and any other people whose personal information we handle in connection with the Service.

If a contracting party or other third party entrusts us with the handling of personal information, we will handle that information only within the scope of the entrusted work, in accordance with our contract with that party, the purposes of use it specifies and applicable laws and regulations.

2. Information We Collect

In providing and operating the Service, we may collect or handle the following information.

(1) Information about inquiries, brochure requests, consultations and applications

• Name
• Email address
• Phone number
• Company name, trade name and other affiliation information
• Content of inquiries, consultations, brochure requests and applications
• Whether you own, lease or are considering a vacation rental or other accommodation facility
• Property location, type, operating status and other property information
• Desired services, status of consideration and other information entered in forms

(2) Information about contracting parties and service users

• Name, address, phone number and email address
• Company name, trade name, job title and other business information
• Information needed for identity verification
• Contract details and service usage history
• Billing, payment and other transaction information
• Information about the facilities and properties to be managed
• Content of emails, phone calls, chats and other communications with us
• Other information necessary for contracting, providing and managing the Service

(3) Information about guests

When we perform work related to the operation or management of vacation rentals or other accommodation facilities, we may collect or handle the following information.

• Name
• Address
• Phone number, email address and other contact details
• Occupation
• Stay dates, booking details, booking number and other reservation information
• Nationality
• Passport number
• Images or copies of passports and other ID documents
• Face images, photos, videos and other images or footage taken or collected for identity verification
• Records of identity verification, check-in and similar procedures
• Information entered in the guest register
• Content of emails, calls, messages and other communications with guests
• Facility usage, inquiries, complaints, accidents and other information related to the stay
• Other information required by law or for the proper operation of the accommodation facility

(4) Information about use of the website

We may collect the following information using cookies and similar technologies.

• Cookies and other identifiers
• IP address
• Device information
• OS, browser and similar information
• Pages and content viewed
• Date and time of viewing
• Referrer and exit-destination information
• Information about ad impressions, clicks, conversions and similar events
• Other information about browsing and use of this website

(5) Information about job applicants

We may collect the following information through our website, job and recruitment platforms, recruitment agencies and other hiring channels.

• Name
• Date of birth and other basic personal information
• Address
• Phone number, email address and other contact details
• Education, work history, qualifications and skills
• Information in resumes, career histories and other application documents
• Motivation for applying, desired position and desired conditions
• Information related to screening, meetings and interviews
• Applicant information registered on recruitment platforms
• Other information necessary for recruitment activities

(6) Information obtained from third parties

To the extent necessary to provide the Service, we may obtain personal and other information from contracting parties, booking sites, businesses involved in accommodation operations, recruitment platforms, recruitment agencies and other third parties that lawfully obtained the information.

3. Purposes of Use of Personal Information

We use the personal information we collect for the following purposes.

(1) People who make inquiries, request brochures or seek consultations

1. To reply and respond to inquiries, consultations and brochure requests
2. To provide materials and other information
3. To introduce the Service, prepare quotes and proposals, and conduct business discussions
4. To process applications and contracts for the Service
5. To inform you, by email or other means in accordance with law, of our products, services, campaigns, seminars, content and other information we consider useful
6. To send newsletters and other information
7. To carry out sales and marketing activities
8. To improve our services and plan and develop new services
9. To carry out work incidental to the purposes above

(2) Contracting parties and service users

1. To verify identity, accept applications, conclude contracts and manage contracts
2. To provide services related to the operation or management of vacation rentals and other accommodation facilities
3. To list, configure and manage properties on booking sites
4. To manage reservations, adjust pricing and handle other booking-related work
5. To handle check-in, identity verification, guest support and other work related to operating accommodation facilities
6. To report, communicate and provide information to contracting parties
7. To bill fees, manage payments and manage other transactions
8. To provide support for the Service
9. To send important notices about the Service
10. To prevent, investigate and respond to misuse, violations of terms and other problems
11. To improve the quality of the Service and plan and develop new services
12. To respond to requests from laws, government agencies and other public bodies
13. To handle disputes, complaints and other troubles
14. To carry out work incidental to the purposes above

(3) Guests

1. To confirm and manage reservations
2. To handle check-in, check-out and other procedures required for the stay
3. To verify guests’ identity
4. To create, manage and retain the guest register
5. To check passports and other ID documents and retain records required by law
6. To provide guidance, respond to inquiries, handle emergencies and take other measures necessary to operate the accommodation facility
7. To fulfill obligations such as reporting, notification, and creating and retaining records under the Minpaku Act (Private Lodging Business Act), the Hotel Business Act and other related laws
8. To respond to requests from government agencies, the police and other public bodies with legal authority
9. To prevent, investigate and respond to accidents, misuse, violations of rules, neighborhood disputes and other problems at accommodation facilities
10. To report to the vacation rental hosts, facility operators and other contracting parties and perform other entrusted work
11. To carry out work incidental to the purposes above

(4) Website visitors

1. To provide this website properly
2. To understand and analyze website usage
3. To improve the website and the Service
4. To deliver, measure and optimize advertising
5. To deliver ads based on users’ interests
6. To analyze which ads and other channels led to visits to our website, inquiries, brochure requests, applications and similar actions
7. To prevent unauthorized access and other fraudulent acts

(5) Job applicants

1. To provide information and communicate about recruitment
2. To receive applications and manage applicants
3. To conduct document screening, meetings, interviews, tests and other hiring selection
4. To consider and decide hiring terms
5. To notify applicants of hiring decisions
6. To prepare for onboarding and post-hire personnel management
7. To improve, analyze and plan our recruitment activities
8. To inform applicants of future hiring opportunities, in accordance with law
9. To carry out work incidental to the purposes above

4. Use of Cookies and Other Technologies

Our website may use cookies, web beacons, tags and similar technologies to provide the website, analyze usage, deliver advertising, and measure and optimize ad effectiveness, among other purposes.

Information collected or transmitted through these technologies may include identifiers such as cookies, IP address, device and browser information, pages viewed, date and time of viewing, referrer, ad impressions and clicks, conversions and other usage information.

We may use access analysis services such as Google Analytics, internet advertising services such as Google Ads, and ad delivery and measurement services provided by social media platforms and others.

When we use these services, information such as cookie identifiers, website browsing and usage, and responses to ads may be sent to the providers of those services. Each provider handles the information it receives in accordance with its own privacy policy and other rules.

The access analysis services, advertising services and other external services we use may change depending on our business operations and advertising initiatives.

Users may be able to limit the storage of cookies or their use for advertising by changing browser settings or using opt-out features provided by each service provider.

However, if you disable cookies, some functions of this website may not work properly.

5. Handling of Personal-Related Information

We may collect or use information that is related to individuals but is not personal information, such as cookie identifiers, website browsing history, and ad viewing and click history.

If we obtain personal-related information from a third party and use it as personal data, for example by matching it with personal data we hold, or if we provide personal-related information to a third party that is expected to obtain it as personal data, we will take the necessary steps in accordance with the Act on the Protection of Personal Information and other related laws and regulations.

6. Provision of Personal Data to Third Parties

We do not provide personal data to third parties without the individual’s prior consent, except in the following cases.

1. When required by law
2. When necessary to protect a person’s life, body or property and it is difficult to obtain the individual’s consent
3. When especially necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual’s consent
4. When it is necessary to cooperate with a national government agency, local government or a person entrusted by them in performing duties prescribed by law, and obtaining the individual’s consent could interfere with performing those duties
5. Other cases permitted by the Act on the Protection of Personal Information or other related laws and regulations

The following cases may not constitute provision to a third party under the Act on the Protection of Personal Information.

• When we outsource the handling of personal data to the extent necessary to achieve the purposes of use
• When personal data is provided as part of a business succession through a merger or other reason
• Other cases that do not constitute provision to a third party under law

In providing the Service, we may also provide guest information and similar data to vacation rental hosts, operators of accommodation facilities, government agencies and other parties as necessary, based on the contract, the individual’s instructions or consent, or a legal basis.

7. Outsourcing the Handling of Personal Data

To the extent necessary to achieve our purposes of use, we may outsource all or part of the handling of personal data to external companies. These purposes include providing the Service, identity verification, guest information management, reservation management, inquiry handling, operating forms, using systems and cloud services, email delivery, advertising and marketing, and recruitment.

This may include outsourcing to companies that verify guests’ identity, handle check-in, and collect, check, store or manage ID documents, face images, photos, videos and other information needed for identity verification.

When outsourcing the handling of personal data, we select contractors based on the type of information, the nature of the work and the associated risks. Where necessary, we confirm or set out in contracts the handling of personal information, security, subcontracting, retention and deletion, and we provide necessary and appropriate supervision, including keeping track of how contractors handle personal data.

If a contractor subcontracts the handling of personal data to another company, we will also endeavor to ensure necessary and appropriate management according to the content and risks of the personal data.

8. Handling of Personal Data in Foreign Countries

Through the cloud services, systems, contractors or subcontractors we use, personal data may be stored on servers located in foreign countries, accessed from foreign countries or otherwise handled in foreign countries.

When handling personal data in a foreign country, we will understand that country’s personal information protection system and other external environment, and take necessary and appropriate measures to keep personal data secure in accordance with the Act on the Protection of Personal Information and other related laws and regulations.

If law requires providing information to the individual, obtaining consent or following other procedures when personal data is provided to a third party in a foreign country, we will take the necessary steps in accordance with that law.

For the names of foreign countries and other matters that the law requires us to make known to individuals as part of the security control measures for retained personal data, we will publish them in accordance with law or answer upon the individual’s request.

9. Retention Period of Personal Information

We retain personal information for as long as necessary, taking into account its type, the purposes for which it was collected and used, contract details, legal retention obligations, and the need to handle disputes, complaints and other issues.

Personal information that is no longer needed, for example because the purpose of use has been achieved, will be deleted or destroyed by appropriate means, except where we must retain it by law or have other legitimate reasons.

Guest registers and other information for which the law sets a retention period will be retained for the period required by that law.

Guest registers created under the Minpaku Act (Private Lodging Business Act), the Hotel Business Act or similar laws are, in principle, retained for three years from the date of creation. If the law requires us to retain a copy of the passport of a foreign guest who has no address in Japan, we will retain it in accordance with the relevant laws.

Face images, photos, videos, ID images and other information obtained for identity verification are retained for as long as necessary in light of legal retention obligations, identity verification, facility operations, contractual work, handling of fraud, accidents and troubles, and other purposes of use.

If we outsource the handling of this information to an external company, we will conduct necessary checks and supervision of how the contractor retains and deletes it, and manage it so that it is handled appropriately in light of laws, contracts and purposes of use.

Personal information of job applicants will also be retained for as long as necessary for recruitment activities, informing applicants of future hiring opportunities, handling disputes and other purposes of use, and then deleted or destroyed appropriately.

10. Security Control Measures

To prevent leaks, loss, damage, unauthorized access and other incidents involving personal data, we take necessary and appropriate security control measures according to the content and risks of the personal data.

Our security control measures include the following.

(1) Organizational measures

We establish responsibilities for handling personal data, keep track of how personal data is handled, and maintain a reporting and response system for incidents such as leaks.

(2) Personnel measures

We train employees who handle personal data in the proper handling of personal information and provide necessary supervision.

(3) Physical measures

We take necessary measures to prevent theft, loss and unauthorized removal of devices, electronic media, documents and other items used to handle personal data.

(4) Technical measures

We limit access to personal data to the necessary scope and take necessary measures such as access control and authentication to prevent unauthorized access.

(5) Supervision of contractors

When outsourcing the handling of personal data, we select contractors based on the work and the content of the personal data, enter into necessary contracts, keep track of how data is handled and provide other necessary and appropriate supervision.

(6) Understanding the external environment

When handling personal data in a foreign country, we take necessary and appropriate security control measures after understanding that country’s personal information protection system and other external environment.

We will answer inquiries from individuals about the specifics of our security control measures, to the extent that doing so does not compromise security.

11. Disclosure of Retained Personal Data

Under the Act on the Protection of Personal Information and other related laws and regulations, individuals may make the following requests regarding their retained personal data held by us.

• Notification of the purposes of use
• Disclosure
• Correction, addition or deletion
• Suspension of use or erasure
• Suspension of provision to third parties
• Disclosure of records of provision to third parties
• Other requests permitted by law

To make a request, please contact the inquiry desk at the end of this Privacy Policy.

To confirm that the requester is the individual or a legitimate representative, we may ask you to submit necessary information or documents.

After verifying identity, we will respond within a reasonable period in accordance with the Act on the Protection of Personal Information and other related laws and regulations.

We may be unable to comply with all or part of a request where the law does not require us to disclose or otherwise respond, or in other cases permitted by law.

12. Stopping Marketing Emails and Newsletters

If you do not wish to receive sales information, newsletters or other emails sent for advertising or promotional purposes, you can request to unsubscribe using the method described in the email or another method we specify.

When we send emails for advertising or promotional purposes, we will obtain the necessary consent and take other required steps in accordance with the Act on Regulation of Transmission of Specified Electronic Mail and other related laws and regulations.

However, we may continue to send important communications that are not for advertising or promotion, such as those about contracts, transactions, provision of the Service, security and legal compliance, even after you unsubscribe.

13. Changes to This Privacy Policy

We may change this Privacy Policy as necessary, such as when laws are revised or when the Service or the way we handle personal information changes.

The revised Privacy Policy applies from the time it is posted on this website or from another time we specify.

For significant changes, we will give notice by posting on this website or other appropriate means.

14. Personal Information Handling Business Operator

Name: BizPato Inc.
Representative: Takuma Takahashi, Representative Director
Address: 4F Aeta, 6-9-8 Haramachida, Machida, Tokyo 194-0013

15. Contact and Complaints

For inquiries or complaints about our handling of personal information, this Privacy Policy, disclosure of retained personal data and other matters related to personal information, please contact the inquiry desk below.

BizPato Inc.
AI Minpaku Management

Contact: AI Minpaku Management official website contact form

Established: September 3, 2026
Last revised: September 3, 2026